VIMÉ & Co. Cancellation Policy
Last Updated: 2026
At VIMÉ & Co., we aim to process orders efficiently while providing our customers with a fair and transparent cancellation process.
1. Cancelling an Order
Customers may request to cancel an order before the order has been processed or dispatched.
To request a cancellation, please contact VIMÉ & Co. as soon as possible and provide your order number and contact details.
2. Orders Already Dispatched
Once an order has been dispatched, it can no longer be cancelled.
If you no longer want the product, you may request a return after receiving the order, subject to our Refund & Returns Policy.
3. Refunds for Cancelled Orders
Where an eligible cancellation is approved and payment has already been made, the refund will be processed using the appropriate payment method.
Refund processing times may vary depending on the payment provider or financial institution.
4. Orders Cancelled by VIMÉ & Co.
VIMÉ & Co. reserves the right to cancel an order where:
- An item is unexpectedly out of stock.
- Incorrect pricing or product information was displayed.
- Payment cannot be verified or successfully processed.
- Fraudulent or suspicious activity is identified.
- The order cannot reasonably be fulfilled.
If VIMÉ & Co. cancels an order after payment has been received, the customer will be entitled to a refund of the applicable amount.
5. Changes to Orders
If you need to change your delivery information, size, colour, or another order detail, please contact us as soon as possible.
Changes cannot be guaranteed once an order has entered processing or has been dispatched.
6. Contact
For cancellation requests or questions regarding an order, please contact VIMÉ & Co. through the contact details provided on our website.
Website: vimeandco.com