Vimé & Co Privacy Policy
Effective Date:2026
At Vimé & Co, we respect your privacy and are committed to protecting personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, make a purchase, contact us, subscribe to communications or otherwise interact with our business.
This policy is intended to provide transparency about our processing of personal information and should be read together with our other website terms and policies.
1. Who We Are
Vimé & Co is an online fashion and lifestyle retailer operating in South Africa.
Website: www.vimeandco.com
Email: info@vimeandco.com
2. Information We Collect
Depending on how you interact with us, we may collect personal information including:
- Full name
- Email address
- Telephone number
- Billing and shipping addresses
- Purchase and transaction history
- Communication preferences
- IP address
- Browser and device information
- Website activity
- Information submitted through contact forms or customer-support communications
We aim to collect personal information that is adequate, relevant and not excessive for the purpose for which it is processed.
3. How and Why We Use Your Information
We may process personal information where it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business purpose permitted by law, or where you have given consent when consent is required.
We may use your information to process and fulfil orders; arrange delivery; provide customer support; administer returns, exchanges and refunds; send transactional communications; maintain customer and financial records; improve our website and customer experience; prevent fraud and misuse; conduct analytics; send marketing communications where lawfully permitted; and comply with applicable legal and regulatory obligations.
4. Payment Processing
Payments may be processed through PayFast and any other payment method made available on our website from time to time.
Payment information is transmitted to the relevant payment provider for processing. Vimé & Co does not intentionally store your full card or banking credentials on its own website systems.
Payment providers process information in accordance with their own terms and privacy practices.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the online store, remember shopping-cart contents and preferences, improve functionality and security, measure website performance, understand visitor behaviour and, where applicable, support advertising and marketing.
Where required by applicable law, we will seek the appropriate consent before using non-essential cookies or similar technologies.
You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.
6. Analytics and Advertising
We may use third-party analytics, advertising and marketing services, including services such as Google Analytics, Google Ads and Meta technologies, if and when they are enabled on our website.
These providers may process device, browser, cookie and interaction data in accordance with their own privacy policies and applicable law.
The specific tools used by Vimé & Co may change over time as our website and marketing systems develop.
7. Sharing Personal Information
We do not sell or rent personal information.
We may disclose personal information to service providers where reasonably necessary to operate our business, including payment processors, courier and fulfilment providers, website hosting and technology providers, email and communication platforms, analytics and marketing providers, accountants, legal advisers and other professional service providers.
We may also disclose information where required or permitted by law, to protect our rights or the rights of others, or in connection with a lawful business restructuring or transfer.
Service providers are expected to process information only for authorised purposes and subject to appropriate safeguards.
8. Cross-Border Processing
Some technology, hosting, analytics, communication or other service providers may process or store information outside South Africa.
Where personal information is transferred across borders, Vimé & Co will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate protection is in place.
9. Data Security and Security Compromises
We take appropriate and reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised destruction, unlawful access or unlawful processing.
No internet-based system can be guaranteed to be completely secure.
If a security compromise involving personal information occurs, we will take the steps required by applicable law, which may include notifying the Information Regulator and affected data subjects where required.
10. Data Retention
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, or for a longer period where retention is required or permitted by law, contract, legitimate business requirements, dispute resolution, fraud prevention or financial and tax recordkeeping.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it as appropriate.
11. Direct Marketing
We may send marketing communications about products, collections, promotions and business updates where permitted under POPIA and other applicable law.
Where consent is required, we will seek that consent before sending electronic direct marketing.
You may opt out of electronic marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Opting out of marketing will not prevent us from sending necessary transactional or service communications relating to an order or customer relationship.
12. Children’s Personal Information
Our online store is not specifically directed at children.
We do not knowingly process children’s personal information in circumstances where consent or authorisation is legally required without obtaining the required consent or other lawful authority.
If we become aware that children’s personal information has been collected unlawfully, we will take reasonable steps to address the matter.
13. Your Rights Under POPIA
Subject to POPIA and other applicable law, you may have the right to:
- Request confirmation of whether we hold personal information about you
- Request access to your personal information
- Request correction or deletion of certain information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
Certain rights are subject to legal limitations. For example, we may be required to retain records for statutory, accounting, tax, fraud-prevention or dispute-resolution purposes even after a deletion request.
14. Complaints
If you have a privacy concern, please contact Vimé & Co first so that we can investigate it.
You also have the right to lodge a complaint with the Information Regulator (South Africa). The Regulator currently lists its POPIA complaint address and contact information as follows:
Website: inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Telephone: 010 023 5200
Toll Free: 0800 017 160
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Vimé & Co does not control those third parties and is not responsible for their privacy practices or content. You should review the applicable privacy notice before providing personal information to a third-party service.
16. Returns, Refunds, Shipping and Other Terms
Purchases made through our website are also subject to our:
- Terms & Conditions
- Shipping Policy
- Returns & Refund Policy
- Cancellation Policy
These documents should be read together with this Privacy Policy.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal obligations.
The updated version will be published on our website with a revised effective date. Material changes may be communicated by additional means where appropriate.
18. Information Officer and Contact Details
Vimé & Co is responsible for the personal information processed for its business purposes.
POPIA requires applicable responsible parties to register their Information Officer with the Information Regulator before the Information Officer assumes those statutory duties.
Information Officer: Pierre Viviers
Email: info@vimeandco.com
Website: www.vimeandco.com
Privacy and data-subject requests may be submitted using the contact details above.
Vimé & Co is committed to processing personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.